Shipping & Returns

Made to order

Every object is manufactured in Estonia to the configuration you selected at checkout. Production is scheduled once your payment has succeeded and the automatic order confirmation has been issued, and takes six to eight weeks before dispatch.

Delivery

We ship across Europe. The estimated delivery is calculated from the destination group and the packed size of each configured object, and the delivery window is confirmed before dispatch.

Insured threshold delivery is the standard service. Room-of-choice delivery is offered only where it is available for the specific address, and it is shown as an option before payment when it is.

Changes and cancellation

Before payment you may change or remove anything in your bag at any time.

After the order confirmation has been issued, a change or cancellation requires written agreement. Reasonable requests are considered before production starts and the outcome is confirmed by email.

Personalised goods and withdrawal

Objects are made to your individual choice or specification, including model, finish, custom dimensions, custom RAL Classic colour and other agreed details. Where goods are not prefabricated and are made to your specifications, or are clearly personalised, the statutory 14-day right of withdrawal for distance contracts does not apply.

This exception applies only to genuinely made-to-specification or clearly personalised goods. If AXIO NORD later offers a standard, non-personalised stocked product, the applicable statutory withdrawal rights remain.

Defects and non-conformity

AXIO NORD remains liable for lack of conformity and manufacturing or other original defects for the mandatory statutory period applicable to the sale and the customer's country. This is statutory defect liability, not an all-risk warranty.

That liability does not cover accidental damage, misuse, impacts, water or heat damage outside the care instructions, normal wear, unsuitable cleaning products, unauthorised repair or modification, or damage occurring during a move you arrange yourself.

Remedies follow applicable law: repair or replacement first where that is appropriate, then a price reduction or termination of the contract with a refund where the statutory conditions are met. Your non-waivable consumer rights are unaffected.

How to make a claim

Write to studio@axionord.com with your order reference, a description of the issue and, where possible, photographs. Prompt notice and clear photographs help us investigate quickly; they are a practical request, not a condition of your mandatory rights.

Written consumer complaints are acknowledged and answered within 15 days.