Terms of Sale

Ordering and payment

You configure an object, place it in your bag, review the full configuration and total at checkout, confirm the required acknowledgements and pay with the secure payment provider.

No separate approval email is needed and you never have to reply to a message to complete an order.

How a contract is formed

The contract is concluded when your payment succeeds and the automatic order confirmation is issued to your email address as a durable record of the purchase.

The confirmation states the seller's legal identity and details, the exact configuration you selected, the product price, the delivery charge and any expressly agreed optional charges, the production and delivery schedule and the payment record.

If the object cannot be made or delivered, your statutory rights, including your right to a refund, apply in full.

Prices

Prices shown on this site are the final product price in euros charged by the seller.

Delivery is estimated from the destination and the packed size of the order and is shown before payment. Expressly agreed optional services are shown separately.

Production

Objects are made to order. Production is scheduled once payment has succeeded and the order confirmation has been issued.

Withdrawal and personalised goods

Goods that are not prefabricated and are made to your specifications, or are clearly personalised, are exempt from the statutory 14-day right of withdrawal for distance contracts. Any future standard, non-personalised stocked goods retain the applicable statutory withdrawal rights.

This exception does not affect your rights where goods are defective, damaged, incorrectly supplied or otherwise not in conformity.

Defects and seller liability

AXIO NORD remains liable for lack of conformity and manufacturing or other original defects for the mandatory statutory period applicable to the sale and the customer's country. This is statutory defect liability, not an all-risk warranty.

That liability does not cover accidental damage, misuse, impacts, water or heat damage outside the care instructions, normal wear, unsuitable cleaning products, unauthorised repair or modification, or damage during a move you arrange yourself. Your non-waivable consumer rights remain unaffected. Details are set out in Shipping & Returns.

Complaints and applicable law

Written consumer complaints are acknowledged and answered within 15 days.

Estonian law applies, without depriving consumers of the mandatory protections of their country of residence. An Estonian consumer dispute that we cannot resolve together may be referred to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority, or to a competent court.

Contact

Questions about an order or about these terms: studio@axionord.com.